24/7 Emergency Service
Our Water Damage Restoration Process
9/9/2020 (Permalink)
There are six steps to the SERVPRO water damage restoration process. In today’s blog, we will be covering each of those steps in detail, giving you the information you need to understand what your restoration will look like and how working with SERVPRO of Hawaii/Maui will help you save money while getting high-quality repairs. We follow a scientific approach to removing water, cleaning up damages, and documenting the process from beginning to end. If you are in Maui or on the Big Island, SERVPRO of Hawaii/Maui is here to get your property back to or better than it was before the water damage. Reach out to us today to schedule cleanup & restoration services!
Step #1: Call Now!
Seriously — if you are reading this and your home has recently suffered water damage, pick up your phone and call us ASAP. The cleanup and restoration process after water damage should not be put off. The longer you wait, the worse the damage will become. That’s why the SERVPRO customer care center is open 24-hours a day. We are ready to respond immediately after you call us. When you call, the SERVPRO specialists will ask you several questions, including:
- Your name and contact information
- Your insurance information (if applicable)
- The street address of the water-damaged home or business
- When did the flooding or water damage occur?
- What caused the water damage (if known)?
- Is there electricity available (on-site)?
Have this information ready so our team can start providing you the emergency water damage cleanup and repair services you need promptly and efficiently.
Step #2: Inspection & Water Damage Assessment
After you make the call, our team will come to your property and conduct a detailed inspection of the damage. This gives us the information we need to determine the appropriate plan of action. During our survey, we:
- Look for the source of water and stop it
- Check for contaminated water
- Identify the type of water — white, gray, or black
- Survey the damages
- Complete a safety inspection
- Move your furniture and block items to help prevent stains, rust, mold, and other types of damage
Step #3: Water Removal
After inspecting the damage and moving objects out of harm’s way, we get started extracting the water from your home. We work hard and use special equipment to reduce the drying time, prevent mold, and minimize secondary water damage. We use trucks mounted with vacuums and powerful pumps to give us the ability to remove hundreds or even thousands of gallons of water from your property as fast as possible.
At this stage, we also can conduct complete move-out services, to help prevent your belongings from becoming further damaged. During the removal process, we will inspect your carpet and floors for damages, and take quick action to prevent any further damage.
Step #4: Drying & Dehumidification
After we have removed the majority of the water from your walls and floors, there will still be water absorbed into your wood, carpet, and drywall that needs to be addressed. It’s important to keep drying your home to try and prevent swelling, warping, and breakdown. SERVPRO of Hawaii/Maui uses special dehumidifiers and monitoring equipment to carefully dry your home to acceptable levels, keeping a close eye on the moisture levels of your walls and floors.
Step #5: Cleaning & Sanitizing
After your home is dried, it will most likely need professional cleaning treatment. That can involve a number of things, depending on the severity of the damages your property has suffered. We restore your home’s contents through a number of techniques, including:
- Dry Cleaning
- Wet Cleaning
- Spray and Wipe
- Foam Cleaning
- Abrasive Cleaning
- Immersion Cleaning
We implement the cleaning necessary to help save as much of your home from water damage as possible.
During this step, we will also identify and eliminate offensive odors with our industrial air scrubbers and fogging equipment. This equipment is designed to help freshen the air and eliminate odors that even some of the toughest consumer-grade equipment cannot treat.
Next, depending on the scenario, we will sanitize your home to eliminate bacteria, microbes, and other types of infectants, and also remove and dispose of material that has been damaged beyond repair.
Why Choose SERVPRO of Hawaii/Maui
SERVPRO of Hawaii/Maui can handle the initial damages, mitigation of further damages, as well as rebuilding and restoring the area that has been water damaged. Having one company instead of many handling these processes can help save time and keep costs low. You will be dealing with a team that has been on the ground since day one, and who can provide you the full range of services your property needs to bring it back to full functionality.
SERVPRO of Hawaii/Maui is a locally owned and operated SERVPRO franchise owned by Brian Konishi and his family. Our company serves the entirety of the Big Island of Hawaii. With offices in Kona and warehouses in Kona and Hilo, we are able to reach any part of the Big Island quickly in cases of emergency. We are available for emergency services 24/7. Whether you are experiencing water damage, fire damage, or a severe mold problem, SERVPRO of Hawaii/Maui is here for you every step of the way.
If your property has been or is currently being damaged by water, call SERVPRO of Hawaii/Maui ASAP to get the emergency restoration services you need. For a stress-free claims process, we can help manage the insurance paperwork and process as well. In many cases, you won’t have to pay a dime. Call for details.
(808) 329-6560
**SERVPRO Hawaii now offers professional COVID-19 cleaning services. Our licensed professionals are trained and experienced in biohazard decontamination and chemical spills and always adhere to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. If you are interested in a free quote for our commercial defensive cleaning services, or are you a consumer who wants to learn more about the program, call us today.